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Hello,
I just wanted to give a big shout out to SD North America (Dianne and Larry) for standing by their products. Backstory: I bought a 4" CD with a Milk Can back in 2015. When it arrived we were just in the process of moving. I put the boxes in the corner where they were promptly forgotten due to a busy life. Fast forward to 2017, I get the 240V line installed and setup a dedicated place for my CD. After opening the boxes and trying to put everything together, I find the top of the milkcan is not there. I called Dianne at SD and after a few conversations, a new milk can was on the way. This was WAY ABOVE AND BEYOND customer service since everything was technically out of warranty. I ran my first TPW yesterday and it ran flawlessly. If there was any doubt on how awesome a product and customer service StillDragon puts out, then it should be laid to rest here. Thanks Larry and Dianne for being awesome people with an outstanding product.
Thanks,
Nate
Comments
Cudos to all. Mistakes do happen.
Thanks for the kind words.
StillDragon North America - Your StillDragon® Distributor for North America
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:-bd
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Great story Nate. It is one of the things that separates us from the people who try to copy our products.
StillDragon Australia & New Zealand - Your StillDragon® Distributor for Australia & New Zealand
I bough some parts on clearance . Took for granted they were NPT but was some think else. They had no idea they were wrong either. Called, they were very concerned about the mistake and made every thing right. Thank you Dianne and Larry. Happy Holidays.
Sure @draw57.
So sorry for any inconvenience.
Best.
StillDragon North America - Your StillDragon® Distributor for North America
Now that's dedication, warranting a clearance item. DA:O
StillDragon Australia & New Zealand - Your StillDragon® Distributor for Australia & New Zealand
That is why they are your # 1 top notch crew.